Privacy Policy for Don Zerr Agency. Effective 1/1/2025 Don Zerr Agency (“we,” “our,” “us”) is committed to safeguarding your privacy and protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, engage with our services, or communicate with us.
1. Information We CollectWe may collect the following types of information:
1.1 Personal Information
Name, address, phone number, email address, and other contact details.
Insurance policy details, including policy number, coverage type, and claim information.
Financial information necessary for billing, such as credit card or bank account details.
Social Security numbers (SSNs) or other identifying information as required for insurance applications.
1.2 Non-Personal Information Browser type, device information, and IP address.
Information about your interaction with our website, including pages viewed, links clicked, and time spent on the site.
1.3 SMS Communications Information If you provide consent for SMS communications, we collect your phone number and track consent to comply with legal requirements.
2. How We Use Your Information We use your information to: Provide, maintain, and improve our insurance and related services.
Communicate with you regarding your policies, claims, applications, and appointments.
Send updates and reminders via SMS communications as described below.
Respond to inquiries or requests for support.
Comply with legal and regulatory requirements.
3. SMS Communications
3.1 Consent for SMS Communications By opting into SMS communications, you consent to receive text messages related to our services. Your phone number and consent will remain confidential and will only be used to facilitate communication with you. We will not share this information with third parties.
3.2 Types of SMS CommunicationsBased on user interaction, we may send the following messages:Customers and Guests: Order updates, delivery notifications, or policy-related information.
Job Applicants: Status updates regarding your application.
Appointment Reminders: Notifications about scheduled appointments or events.
Example:
"Hi [Customer Name], this is a reminder about your upcoming appointment with Don Zerr Agency on [Date] at [Time]. We look forward to seeing you!"
3.3 Opt-Out Information You may opt-out of SMS communications at any time by replying “STOP” to any message. Messaging data rates may apply.
For assistance, reply “HELP” to any message. Example "HELP" response:
"For further assistance, please visit our website at [URL] or contact us at 888-898-4591."
3.4 Message Frequency You may receive 0-10 messages per day, depending on the nature of our communication. Frequency may vary based on activity.
3.5 Opt-In and Opt-Out Methods. Opt-In Methods: Verbal consent, online forms, or paper forms.
Opt-Out Methods: Reply “STOP” to any SMS or contact us directly to request removal.
4. Data Sharing and Disclosure We do not sell, rent, or trade your personal information to third parties. We may share your data in the following limited circumstances: With authorized service providers who assist in delivering our services (e.g., payment processors, IT support).
To comply with legal obligations, such as subpoenas, court orders, or government regulations.
To protect our rights, property, or the safety of our employees, customers, or others.
5. Data Security We implement industry-standard security measures to protect your personal information, including: Encryption of sensitive data during transmission.
Secure servers and firewalls to safeguard stored data.
Regular monitoring and updates to our security protocols.
Despite our efforts, no security system is completely secure. We cannot guarantee absolute protection of your data.
6. Your Rights and Choices
6.1 Access and Correction You may request access to the personal information we hold about you and request corrections to any inaccuracies.
6.2 Opt-Out of Marketing Communications You can opt-out of receiving promotional emails, SMS, or other marketing communications by following the instructions in those messages or contacting us directly.
6.3 Deletion Requests You may request that we delete your personal information, subject to certain legal or contractual obligations.
7. Use of Cookies and Tracking Technologies Our website uses cookies and similar technologies to: Enhance user experience.
Analyze website traffic and usage patterns.
Personalize content and advertisements.
You can manage your cookie preferences through your browser settings.
8. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take immediate steps to delete it.
10. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We encourage you to review this page periodically for the latest information on our privacy practices. The “Effective Date” at the top of this policy indicates when it was last updated.
11. Contact Us If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us: Phone: (701) 373-0099
Email: dzerr@donzerragency.com
Address: 311 S 4th St. Suite 116, Grand Forks ND 58201
Address: 3003 32nd Ave S. Fargo, ND 58103
By using our website or engaging with our services, you agree to this Privacy Policy. Thank you for trusting Don Zerr Agency with your information.